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Job Title Director of Clinical Services, RN
Location Memphis
Department Administration
FLSA Status Exempt
Shifts hiring Full-time


Job Title/Position:    Director of Clinical Services

Reports To:               Chief Clinical Officer

Job Description Summary

He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Director of Clinical Services, in collaboration with the Chief Clinical Officer, establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

Essential Job Functions/Responsibilities

  1. The Director of Clinical Services is responsible for assisting with all clinical operations, planning and budgeting.
  2. The Director of Clinical Services is responsible for ensuring organizational compliance with legal, regulatory and accreditation requirements.
  3. The Director of Clinical Services is responsible for evaluating hospice services and personnel using measurable outcomes and objectives. Interprets operational indicators to detect census changes that could increase/decrease staffing levels.
  4. The Director of Clinical Services is responsible for conflict and complaint management and resolution.
  5. The Director of Clinical Services is responsible for establishing and maintaining effective channels of communication including integration or technology, as applicable.
  6. The Director of Clinical Services is responsible for ensuring hospice personnel stay current with clinical information and practices.
  7. The Director of Clinical Services is responsible for ensuring adequate and appropriate staffing. Working proactively to ensure adequate staffing levels based on census.
  8. The Director of Clinical Services is responsible for staff development including orientation, in-service, continuing education, and competency testing and quality assessment performance improvement.
  9. The Director of Clinical Services is responsible for ensuring that interdisciplinary care is provided.
  10. The Director of Clinical Services is responsible for ensuring supportive services are available to personnel.
  11. The Director of Clinical Services is responsible for ensuring coordination with other departments, services, and senior management, as appropriate.
  12. The Director of Clinical Services is responsible for ensuring management and leadership staff and organization stay current on local and national hospice issues and trends.
  13. The Director of Clinical Services is responsible for ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
  14. The Director of Clinical Services is responsible for directing leaders in performance of their duties including branch specific budgets, admission, discharge, transfer, revocation, and provision of service to patients.
  15. The Director of Clinical Services is responsible for ensuring appropriate supervision during all service hours.
  16. The Director of Clinical Services is responsible for monitoring service utilization in all Legacy Hospice locations to ensure delivery of comprehensive care.
  17. The Director of Clinical Services is responsible for the safety of all personnel in all areas of operations in collaboration with Chief Clinical Officer, Chief Operating Officer, and Chief Administrative Officer.
  18. The Director of Clinical Services is responsible for ensuring services provided by other agencies are authorized by hospice.
  19. The Director of Clinical Services is responsible for monitoring operational progress toward accomplishing operational and strategic goals for the entire organization.
  20. The Director of Clinical Services is responsible for ensuring adequate space, equipment and supplies are available.
  21. The Director of Clinical Services is responsible for ensuring actional objectives are derived from evaluation of hospice services and personnel.
  22. The Director of Clinical Services is responsible for ensuring that structure and systems promote interdisciplinary care.
  23. The Director of Clinical Services is responsible for ensuring collaboration with agencies and vendors for effective management of services.
  24. The Director of Clinical Services is responsible for ensuring standards of ethical business and clinical practice are maintained.

Position Qualifications

  1. A Bachelor’s degree in Nursing, Business Administration, master’s degree in healthcare or related field preferred.
  1. Three (3) to five (5) years’ experience in health care management.
  2. Demonstrates an ability to supervise leadership and direct professional and administrative personnel.
  3. Has an ability to deal tactfully with the community.
  4. Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group.
  5. Intimate knowledge of Medicare Hospice Certification.
  6. Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
  7. Has excellent observation, verbal and written communications skills.

 


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